As digital tools proliferate, so too do the number of customer demands and internal pressure to deliver digital-ready products and services.
Implementing an effective digital strategy across front-, middle- and back-office IT environments is crucial to staying relevant. Yet, the urgent need to create and act on a digital strategy gives rise to a host of complex problems that enterprises must sort out quickly—or risk falling behind.
We help clients set strategies in motion that unify business and technology architectures, generate growth and enable competitive advantage.
Our experts draw on strategy and research to link data to design, systems to stories and insights to outcomes. We unearth moments that matter most in customer and employee journeys and orchestrate software, platforms, and programs to transform these high-value interactions into personalized experiences that drive business results.
Our Digital Experience ultimately connects people with extraordinary experiences. We unlock these experiences with a range of offerings.
Succeeding in the Innovation EconomyEstablished companies have relied on “sustainable innovation” rather than the “disruptive” approaches of start-up organizations. Disruption changes the game. Established companies can beat start-ups at their own game by developing a set of seven capabilities to make their entre into the exponential growth market.
Experience-Led Solutions
Our experience-led offerings traverse the entire customer life cycle and drive value across industries. We help the world’s biggest corporations work better to:
1. Understand their customers
2. Enable their employees
3. Scale personalized, relevant and valuable experiences
Accelerating the shift to digital with our offerings makes the path clear and the process systematic. Our integrated digital solutions are custom-fit and empower clients to deliver game-changing impact.
Insight to Transformation creates a digital strategy that defines your trajectory for transformation and accelerates value creation. We have re-envisioned the strategy process from a digitally native perspective to gain velocity and deliver a game-changing strategy:
Reinvention insights. We draw on a bank of insights about customers, business and operating models, and organizations to shorten the time to vision and strategy.
Agile approach. We develop the strategy in successive sprints using a “pod-based” team structure to ensure flexibility and drive higher velocity.
Execution expertise. No strategy has business impact if it's not designed for execution. We believe in addressing execution in the strategy.
Our Managed Innovation capability uses an insight-driven, agile working process to prioritize and rapidly develop client solutions, delivering new forms of value. To ensure continuity, our program establishes, nurtures and grows an innovation capability within the organization, enabling companies to quickly move from problem identification to solutions. Key benefits include:
Instilling the innovation capability into the organization: Our proven process rapidly develops functional solutions as well as transfers skills, methods and tools to establish a lasting agile working model.
Prioritizing initiatives that deliver value: Leveraging human insight, organizational structure and our knowledge of next-generation digital technology, we help clients prioritize those initiatives with the greatest ROI.
Increasing speed to market: To ensure rapid delivery of the most promising products and services, we train multidisciplinary teams to test insights and leverage the cloud across the product development cycle.
Organizations today are shaped by a confluence of changing forces, including the need for a more agile workforce, an influx of digital platforms and shifting employee-machine workflows. To thrive in this environment, companies must account for drivers of change by reskilling talent, integrating new tools and creating the most optimal workplace.
Our Workforce Transformation solution takes a digital approach to enabling people to do more with technology. The program addresses current and future employees’ needs at all levels, from cultural and governance diagnostics to enhanced learning, development execution and workforce transformation. It enables organizations to grow, thrive and compete in today’s digital business landscape.
Consumers expect personalized experiences that help them meet their needs quickly and intuitively. In retail or insurance, healthcare or travel, or even industrial machinery—consumers look for personalized and seamless interactions regardless of channel.
Managing larger transaction volumes and more complex individual needs means companies must approach omnichannel commerce with new thinking and new capabilities. We can help you create intuitive experiences that drive brand engagement and convert shoppers into long-term customers.
At Halis, we know that designing and building a modern digital architecture to meet ever-changing customer expectations is a critical investment that requires an experienced partner. We help companies orchestrate and optimize their omnichannel commerce needs by engineering intuitive experiences that inspire customer loyalty and deliver value to the bottom line.
Every interaction a brand has with a customer or employee is an opportunity to develop a relationship. Those opportunities are won or lost depending on a company’s ability to connect with audiences through content that is relevant, timely and compelling.
Making connections that last requires organizations to personalize content and determine the channels where customers want to receive those messages. To scale this personalization, enterprises must successfully orchestrate people, creativity, data, insights and technology, all while optimizing content creation and delivery through a global operating model.
We take a human-centric approach to help companies define the strategies necessary to meet evolving customer and employee expectations. We build and run the content and digital experience platforms that our creative studios use to produce and distribute campaigns and content at scale, and they’re powered by a suite of proprietary AI-automation tools that eliminate inefficiencies and improve time to market.
Experience has become more important than price or product. Put simply, experience is everything if you want to turn customers and employees into loyal brand champions.
To deliver experiences that differentiate, businesses need to keep up with continuously evolving expectations. How? Staying on top of their customer data and market context to understand what’s driving human behavior. This understanding allows businesses to engage in meaningful interactions with customers and employees alike. Employees feel empowered and rewarded and in turn, will support exceptional customer experiences. Our Virtual Workplace solution elevates the employee experience and boosts productivity, securely and from anywhere.
Our approach to customer and employee experience helps you understand the context of people’s lives. We uncover actionable insights and deliver highly personalized experiences across the touchpoints that matter most.
Every day a new headline, IPO, sound bite, tech venture, or viral social movement challenges the status quo. Together, this constant and compelling mix of change agents gives us teasing glimpses of what our next decade of experiences will look like.
To make sense of this future, we identify and analyze hundreds of future markers across dimensions of politics, economics, science, technology, social values, and environmental change. These “signals of change” provide a meaningful preview of the forces galvanizing tomorrow's innovative experiences.
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