Focus on the customer experience and increase satisfaction, reduce cost
Customer engagement remains a top concern of utility executives worldwide, and for good reason. With renewables and alternate energy sources on the rise, leading utilities must now compete with a host of digital startups. This in turn is forcing them to re-evaluate their infrastructure and upgrade systems and processes that have long been ignored—including CRM systems.
Integrated Customer CommunicationGet a 360-degree view of client communications, including, email, text messages and more. Automate email response using mobile apps and OCR.
Mobile Experience
Increase customer satisfaction with our hybrid mobile app for utility customers to access their account anytime, anywhere and transact seamlessly on mobile platforms.
Zero Touch Experience
Serve customers better, faster and at less cost with this self-service option and friendly voice assistant technology.
